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CRM Solution

iSMARTS/axis CRM solution provides comprehensive features to effectively manage the entire customer life cycle, improve operational efficiency, and accelerate growth both internally and externally and enhance your customer experience.

Customer Centric Framework

The solution offers various value add applications provided together in a customer centric framework that enables an organization’s business to be built on a customer centric data model. This ensures consistency in dealing in all facets of customer interaction from sales to services to relationships.

Omni Channel Customer Connect

The solution provides features to manage every aspect of a company’s interaction with its customers and prospects including generating the lead, developing the opportunity, taking the order, producing and shipping or supplying the goods or services, payment, and ongoing support of the customer.

Efficient Customer Support

The solution enables complete management of customer request right from request initiation to successful resolution. It provides the functionality to make new requests, track or update requests, request assessment and prioritization, assignment and allocation and communication management.

Customer Feedback Analytics

The solution provides features to enhance customer satisfaction by providing monitoring tools such as customer service and survey forms that enable you to measure the effectiveness of the services rendered and take corrective actions where possible.

Target Industries

Banking & Finance, FMCG, Airlines, Telecommunications, Healthcare, Logistics & Supply Chain, Oil & Gas, Electronics & Hi-Tech, Manufacturing & Distribution, Insurance, Transport, Travel & Tourism and Infrastructure etc.

Target Segments

Banks, Financial Institutions, MNCs, SMEs, Public Sector, Corporate Sector, Services & Utilities, Government Sector etc. 

Deployment Options

Public Cloud, Private Cloud, Hybrid Cloud, On-premise Deployment Options. Term License, White-label and Solution as a Service License / Subscription Models.

Technology Support

Standard Operating Systems, Standard Web Browsers, J2EE Application Servers, Standard Relational Databases, Enterprise Middleware.